WORD A ROUND
Shipping costs are calculated by our carriers according to weight, size and distance.We reserve the right to run shipping discount specials for specific regions, seasonal items and larger purchases.
At Toys for Thought our goal is to make sure you’re completely satisfied with every purchase. If, for any reason, you find the item to be inferior please return it within 30 days using one of our hassle-free return or exchange methods outlined below. We want to make your return or exchange as easy as possible! Please click on the links below to learn more.
To return or exchange an item please contact firstname.lastname@example.org explaining the problem. If a return is needed you will receive a RMA (return authorization) number to write on the outside of the return package. Please enclose the order packing slip. If you do not have the original packing slip, please include a document with your name, address and phone number in the return package. A refund will be applied using the same form of payment method originally used once the item is received.
Customer is responsible for all shipping/handling costs associated with returns and exchanges excluding damage incurred during shipment . During the exchange process, customer will be responsible for any item costs above and beyond the originally purchased product. Taxes are also the customer’s responsibility where applicable.